- Will our region go through the same turmoil?
- Will there be a similar, Europop revolution?
- How will governments respond?
- When will airlines make carbon offsets mandatory?
- ACCOR, Director of Sales Performance - Business Partners, Pacific, Elizabeth Georgopoulos
- City of Sydney, Sustainability Engagement Coordinator, Kate Read
- FCM Travel Solutions, Director Global Sales & Strategic University Partnerships, Jamison Warren
- AI & Bot Strategist, Customer Experience Futurist & Entrepreneur, Catriona Wallace
- What impact will direct channels have on corporate programmes?
- What benefits do direct channels have for the corporate traveller?
- American Airlines, Manager, Distribution Strategy - International, Yuji Watanabe
- Egencia, Director of Air Supply, APAC, Charles Wong
- NARTA International, Procurement Manager, Jen Barclay
- Ord Minnett, Senior Research Analyst, John O’Shea
- Accenture, Global Strategic Partnership Lead, Siobhan Foley
- ACCOR, Director of Sales Performance, Business Partners, Pacific, Elizabeth Georgopoulos
- AstraZeneca, APAC Regional Travel Manager, Sonya Lowry
- Audi Australia and Volkswagen Group Australia, Procurement Manager, Rahul Marwah
- FESTIVE ROAD, Principal, Mike Orchard
- Audi Australia and Volkswagen Group Australia, Procurement Manager, Rahul Marwah
- Divipay, Founder and Chief Executive Officer, Daniel Knaiz
- Mastercard, Director Commercial Payments, Gregor Lochtie
- What will NDC look like in five years?
- Is this complex commercial and technological distribution landscape sustainable?
- How are business models evolving in response?
- CTM, Global Head of Partnerships, Scott Ward
- Qantas, Global Manager – Distribution Strategy & Channel Development, Anthony Collins
- Serko, Chief Strategy Officer, Bob Shaw
- University of Sydney, Travel and Expense Manager, Penny Meakes
- Increase savings;
- Reduce costs; and
- Enhance the traveller experience
- HRS Australia, Key Account Manager, Chris Day
- IAG, Executive Manager, Supply Chain, Ian Tulloch
- Serko, Head of Australasia, Murray Warner
- Voice – the next frontier
- Biometrics – faster and more secure travel
- Feeling the impact of 5G
- Traveller wellbeing
- New technologies to enhance the corporate traveller experience
- Innovations shaping the industry
- The future of corporate travel innovation and technology
- Airbnb for Work, Airbnb for Work Lead ANZ, Bond Leung
- Expedia Group, Global Partner Marketing Director, Demi Kavaratzis
- Transurban, Global Procurement Travel and Expenses, Stephanie Maisano
- How can organisations ensure the mental wellbeing of its travellers?
- What warning signs should organisations look for?
- What case studies of best practise exist around the world?
- American Express Global Business Travel, Vice President Traveller Care APAC, Daniel Carceles
- AMP, Commercial Manager, Tanaz Pochkanawalla
- CWT, APAC Senior Director, Marty Lonergan
- Egencia, Director of Account Management, ANZ, Ellie Warren
- International SOS, Group Vice President, Global Travel Industry, Wendy Stachowiak
- City of Sydney, Sustainability Engagement Coordinator, Kate Read
- Serko, Marketing Manager, Nick Whitehead
- United Airlines, National Sales Manager, Tim Wallis
- Technology driving a true end to end process
- Frictionless Travel
- Sustainability
- Diversity
- Innovation
- Duty of Care
- Cost Containment
- Data Analytics & Management
- Booking.com for Business, Key Account Manager, Nicole Wheat
- CTM, Chief Technology Officer, Timmo Rol
- Serko, Head of Australasia, Murray Warner
- TripAction, Head of Operations, Tim Gibson
| MONDAY 25 NOVEMBER 2019 | |
| 08:00 | Registration, Networking & Coffee |
09:00 |
Location: Ballroom 2 Chairperson's Welcome CTC - Corporate Travel Community, Global Head of Corporate Travel Relations, Catherine Craig CTC - Corporate Travel Community, Executive Director, Dr. Benson Tang |
| 09:05 | CTC Vision & Launch Established in April 2019 by CAPA – Centre for Aviation, CTC – the Corporate Travel Community – is a network of corporate travel buyers and other personnel, who manage their organisations’ travel portfolios. Its mission is simple: to help corporate travel buyers progress in their roles and careers, by providing them with information, data and networking opportunities. The CTC – Corporate Travel Community meets regularly for training, social events, seminars and summits across Asia’s major business centres. CAPA – Centre for Aviation, Managing Director, Derek Sadubin CTC - Corporate Travel Community, Global Head of Corporate Travel Relations, Catherine Craig CTC - Corporate Travel Community, Executive Director, Dr. Benson Tang |
| 09:10 | The Future: Human + Tech. Who Gets The Upper Hand? AI & Bot Strategist, Customer Experience Futurist & Entrepreneur, Catriona Wallace Terminator or Westworld - where will AI take us? Probably both and somewhere in between according to Dr Catriona Wallace, AI expert and founder of listed Artificial Intelligence company Flamingo AI. Catriona advises the world's leading companies on AI strategy, the Future of Work, AI Ethics and Human Rights and how to prepare for the incredible transformation that AI will bring. Based between the US and Australia, with a PhD in Organizational Behaviour – Technology Substituting for Human Leaders, Catriona is one of the world's most cited commentators on Artificial Intelligence, Customer Experience and Entrepreneurship. Catriona has been recognised as one of the most influential women in business and entrepreneurship and Advance Global has awarded Catriona with their top Technology Innovation Award for Australians working abroad. In honour of her work in the technology field, Catriona was recently inducted into the Royal Institution, recognising her as a pre-eminent scientist (2019). Catriona is also a philanthropist, human rights activist and mother of five. Please welcome Dr Catriona Wallace. |
| 09:30 | CTC Buyers Lounge proudly brought to you by ATPI  Keep an eye out for the lounge throughout our conference |
| 09:35 | Special presentation: “Flight shaming” and government taxes. What are the implications for corporate travel? In Europe the enormous publicity attracted by a sixteen year old Swedish girl has rattled the airline industry and is prompting government talk of aviation taxes to reduce flying. The answers to these questions will be critical to aviation and to how corporates function in the near and medium term future. Session Provocateur: CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison Moderator: CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison |
| 10:35 | Welcome to Networking & Coffee Break |
| 10:40 | Networking & Coffee Break Hosted by Global Hospitality Services |
| 11:10 | Concurrent Sessions |
| Location: Maritime Ballroom 11:10 - 12:50 CTC Connect  Brought to you by CTC One-on-one meetings form the core of the Corporate Travel Community’s new innovative “CTC Connects”, presenting corporate travel buyers and suppliers an unrivalled platform to meet and discuss business opportunities. |
Location: Ballroom 1 11:20 - 11:50 CTC Showcase  Brought to you by CWT The seamless booking experience – from today to tomorrow Today's travellers are connected like never before, they're looking for a simpler, consistent, more personalised booking experience. So what does a seamless booking experience look like to your employees today, and what might it look like in the not-so-distant future? RoomIt by CWT, Business Development Manager - AU/NZ, Mark Edney |
Location: Ballroom 2 11:20 - 11:50 CTC Showcase  Brought to you by HRS Hotel Sourcing: Best Practice for Mutual Success Is your hotel program delivering the right results? Is your Sourcing strategy keeping pace with changes in the global accommodation market? Are you actually getting the rates you negotiated? Join us to find out how the power combination of data and technology can help drive sustainable value to your organisation year after year. HRS Australia, Managing Director, Ana Pedersen |
| 12:00 - 12:30 CTC Showcase  Brought to you by BCD Empower and Educate your travellers There’s a common belief that strongly mandated and restrictive travel policies, high levels of control and top-down directives to increase compliance are paramount to the success of a travel program. We take a different approach and believe in the benefits of a corporate travel program that informs, motivates and satisfies your travellers and leadership so you can sustain a culture of judicious travel demand and well-considered traveller behaviour. How do we achieve this? With a holistic approach that spans collaboration, policy, marketing and digital communication to make your travellers enthusiastic supporters of your travel program. Join us for a 30-minute hands-on session on how to engage your travellers to educate them and empower them to make the right decisions, before they travel, when they are on the road and when they return home. Advito, Senior Director, APAC, Claire Ollivier |
12:00 - 12:30 CTC Showcase  Brought to you by HRS Using Payment to Boost Hotel Stays while Driving Adoption It's time to take the process of paying for hotels to the next level. Discover how a single platform can eliminate payment complications and increase traveller compliance. Learn how you can benefit from higher adoption and hard cost savings through level-3 data, central payments and global acceptance. HRS Australia, Senior Operations Director, Peter Beveridge |
| 12:30 | Networking & Lunch Break Hosted by United Airlines |
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| 15:50 | Networking & Coffee Break |
| 16:20 | Concurrent Sessions |
| Location: Maritime Ballroom 16:20 - 18:00 CTC Connect  Brought to you by CTC One-on-one meetings form the core of the Corporate Travel Community’s new innovative “CTC Connects”, presenting corporate travel buyers and suppliers an unrivalled platform to meet and discuss business opportunities. |
Location: Ballroom 1 16:20 - 16:50 CTC Showcase  Brought to you by Corporate Travel Management  Live NDC Demo - by Invitation Only You’ve heard a lot of talk about the New Distribution Capability (NDC), why not come and see it LIVE and in ACTION…. At this session, you will see how customers in Australia today are accessing live Qantas NDC content aggregated with GDS and API content, all in a seamless user-friendly booking process CTM, Chief Technology Officer, Timmo Rol CTM, General Manager Sales, Peter Wiseman |
Location: Ballroom 2 16:20 - 16:50 CTC Showcase  Brought to you by Amadeus How technology is creating a frictionless travel experience. The tech trends to look out for 2020 and beyond. Providing a frictionless travel experience is important to allow employees to focus more time on doing business, rather than travel planning. Seamless travel also means greater efficiency for the business overall. In this session we explore 3 key technology trends that are helping to drive this reality: Amadeus, Managing Director Corporations, Ingrid Picard |
| 17:00 - 17:30 CTC Showcase  Brought to you by CTC CTC Route Capacity Analyser Training Complimentary to all CTC members, the new proprietary Route Capacity Analyser will simplify air programme selection by allowing the user to interpret industry trends and access future and historic seat capacity on any non-stop route worldwide. Join CAPA - Centre for Aviation, Managing Director, Derek Sadubin as he shares the benefits of this new tool and the invaluable insights it offers any air programme. |
17:00 - 17:30 CTC Showcase  Brought to you by HRS Bring cost-efficiency & transparency to your meeting and group bookings in a strategic way Up until now, travel & meetings were viewed through different lenses in most companies. In the landscape of the future, what does an optimal program structure look like? What competitive advantage do organizations gain either in the supplier market or in their own by creating a holistic strategy? This session aims to impart the benefits regarding increased savings and improved productivity. If you are interested in learning about the value of implementing a strategic meetings management program, join our session. HRS Australia, Key Account Manager, Chris Day |
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17:30 - 17:35 Day One Closing Remarks from Chairperson CTC - Corporate Travel Community, Global Head of Corporate Travel Relations, Catherine Craig |
17:30 - 17:35 Day One Closing Remarks from Chairperson CTC - Corporate Travel Community, Executive Director, Dr. Benson Tang |
| 17:35 | Networking Reception Hosted by American Airlines |
| 19:00 | Close of Day One |
Close of Day One
| TUESDAY 26 NOVEMBER 2019 | |
| 08:00 | Registration, Networking & Coffee Break |
09:00 |
Location: Ballroom 2 Chairperson's Welcome CTC - Corporate Travel Community, Global Head of Corporate Travel Relations, Catherine Craig CTC - Corporate Travel Community, Executive Director, Dr. Benson Tang |
| 09:05 | Keynote by CAPA CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison |
| 09:15 | Enhancing the Corporate Traveller's Experience Airbnb for Work, Airbnb for Work Lead ANZ, Bond Leung |
| 09:30 | Technology and Innovation Education Forum In this session we bring together key industry experts to educate our audience on: Moderator: CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison |
| 10:20 | Wellbeing: How can we look after our travellers without expanding the cost? Life as a mobile worker can bring unforeseen stress and strain. When on a business trip or deployed in a foreign country, people may be exposed to unexpected situations, minor or severe. Distance from loved ones, new environments or a serious accident can all trigger stress and anxiety. At a time when the International Labour Organisation (ILO) considers work-related stress as a "21st-century disease", emotional support is often considered to be the missing link in a comprehensive Travel Risk Mitigation program. Moderator: International SOS, Risk Director, Peter Curtis |
| 11:00 | Networking & Coffee Break |
| 11:30 | Concurrent Sessions |
| Location: Maritime Ballroom 11:30 - 13:10 CTC Connect  Brought to you by CTC One-on-one meetings form the core of the Corporate Travel Community’s new innovative “CTC Connects”, presenting corporate travel buyers and suppliers an unrivalled platform to meet and discuss business opportunities. |
Location: Ballroom 2 11:40 - 12:25 CTC Showcase  Brought to you by FCM Travel Solutions Sustainable Corporate Travel: How the travel industry can help reduce the impact The word "sustainability" is everywhere nowadays - from the food we eat, the clothes we wear and the places we travel to. But what does it actually mean to be sustainable, especially in one of the world's busiest industries? This roundtable discussion between a Travel Management Company, Supplier and Client network will address the topic of sustainable travel and how businesses can start to make positive changes to their travel programs. Moderator: FCM Travel Solutions, Director Global Sales & Strategic University Partnerships, Jamison Warren |
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| 12:25 - 12:45 CTC Showcase Brought to you by CTC CTC Route Capacity Analyser Training Complimentary to all CTC members, the new proprietary Route Capacity Analyser will simplify air programme selection by allowing the user to interpret industry trends and access future and historic seat capacity on any non-stop route worldwide. Join CAPA - Centre for Aviation, Managing Director, Derek Sadubin as he shares the benefits of this new tool and the invaluable insights it offers any air programme. |
| 12:45 | Networking & Lunch Break |
| 13:40 | Leader’s Outlook 2020 - Exploring the biggest trends impacting corporate travel  Brought to you by Booking.com for Business Our experts assert their views on the most important issues and trends facing corporate travel in Australia and around the world. We begin with an analysis of the industry from Ord Minnett, Senior Analyst, John O’Shea who will delve into the corporate market share of TMCs and Airlines in Australia. Our esteemed panel will then debate the most pressing issues facing our industry in 2020, including: Moderator: Ord Minnett, Senior Research Analyst, John O’Shea |
| 14:30 | Chairperson's closing remarks CTC - Corporate Travel Community, Global Head of Corporate Travel Relations, Catherine Craig CTC - Corporate Travel Community, Executive Director, Dr. Benson Tang |
| 14:40 | Close of Conference |